Step into the Future: Keyless Storage Access

Smart Entry System Instructions for Tenants

  • First steps for new tenants
  • Accessing your storage unit
  • Sharing your digital key
  • Tips and tricks

  • Log in using your phone number as your username, and the 6-digit PIN number provided as your temporary password. After logging in, the app will prompt you to create a new password of your own.

  • Make sure Bluetooth is turned on in your phone’s settings.
  • If you have an iPhone, there are two places to enable Bluetooth—in Settings under Bluetooth, or by going to Settings and scrolling down to the Storage Smart Entry app and turning Bluetooth on there.
  • Make sure Location Services are turned on in your phone’s settings. (Android Only)
  • If accessing an elevator, make sure to click on the icon in the app before selecting the floor on the elevator.
  • No cell signal? Make sure to connect to the facility’s WI-FI or authenticate the app while you still have a signal. Once you have the app open and authenticated, you’ll still be able to access your unit even if you lose signal.
  • Forgot your password? You can reset your password by selecting “reset password” on the login screen.

  • Check your app version to make sure you are up to date by searching Storage Smart Entry in the App Store or Google Play Store.
  • Force close out of the app and log back in.
  • Turn Bluetooth off and back on again.
  • Restart your phone.